We view our customers as partners who determine the success of the company:
- We must satisfy our customers’ wishes and help to solve their problems for they are “guarantees” of our future. Voice of the Customer is key to what we do.
- Our products and services must offer clear benefits to our customers in particular with regard to quality, technical capability and availability.
We recognize the correlation between skills and knowledge development, motivation and company success. To that end, we encourage and sponsor our staff in training and further education and to share in the overall company success.
Our staff must have a sense of security in their daily work. Compensation and benefits should be fair, and working conditions clean, orderly and safe. We must provide ways to help our employees fulfil their family tasks. Employees must feel free to make suggestions and complaints. We must provide competent management, and their actions must be just and ethical.
We must be quicker and better than competition and we must prove this to our customers on a daily basis.
Our inspiration and creativity result in our competitive advantage. We must, therefore, continually strive to generate ideas and initiatives that can translate into effective implementation with time-to-market paths (idea to product) as short as possible.
Perfect mastery of our daily business secures our existence and positions us to meet the challenges of the future.
Our goal is to develop long term and meaningful relationships on a partnership basis with our suppliers. This requires a strategic outlook based on competitive focused quality, delivery service, price and cooperative problem solving.
We focus all of our energies on cost effective designing, developing and delivery of products, system solutions and services in a professional and timely manner.
We are aware of our responsibility to the environment and the society in which we live. We want, therefore, to take part in shaping and improving it.
We want to improve our processes, therefore, we implement and maintain an ISO9001 quality management system. This quality management system is fully supported by the top management and by all other staff members.
At all times all members of the organization shall work in respect to the applicable legislation and according to Danaher guidelines.
The aforementioned reflects the core values from our parent organization Danaher:
- The Best Team Wins
- Customers Talk, We Listen
- Continuous Improvement (Kaizen) is Our Way of Life
- Leading Edge Innovation Defines our Future
- We Compete for Shareholders